Terms of Service
Welcome to Skyscanner.net. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and Skyscanner.net ("Company", "we", "us", "our"), governing your access to and use of our website, mobile applications, and services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.
These Terms apply to all users, including but not limited to visitors, registered users, and customers of our flight comparison, hotel booking, and car hire services.
Important Notice: Skyscanner.net is a comparison and referral service. We do not provide flights, accommodation, or car rental services directly. All bookings are made with third-party providers, and your contract is with them. Please read these Terms carefully before using our Services.
By using our Services, you represent and warrant that:
We reserve the right to refuse service, terminate accounts, or cancel bookings at our sole discretion if we suspect that a user does not meet these eligibility requirements or is in violation of these Terms.
Skyscanner.net provides a comprehensive travel comparison platform that allows users to search, compare, and book flights, hotels, and car hire from hundreds of Third-Party Providers worldwide. Our Services include:
Skyscanner.net acts solely as an intermediary between you and Third-Party Providers. We do not:
When you make a booking through our platform, you are entering into a direct contractual relationship with the Third-Party Provider. All terms, conditions, and policies of that provider apply to your booking.
Important: Any issues arising from your booking, including cancellations, changes, refunds, or disputes, must be addressed directly with the Third-Party Provider. Skyscanner.net is not responsible for any aspect of your travel experience provided by third parties.
We strive to ensure our Services are available 24/7, but we do not guarantee uninterrupted access. We may need to suspend access for maintenance, upgrades, or emergency repairs. We will make reasonable efforts to notify users in advance of scheduled maintenance.
Our Services may not be available in all countries or regions. We reserve the right to limit access to certain features or content based on your geographic location.
You may create an account with Skyscanner.net to access additional features such as saving searches, managing bookings, and receiving personalized recommendations. When creating an account, you agree to:
You are solely responsible for maintaining the security of your account. We recommend:
We are not liable for any loss or damage arising from unauthorized access to your account due to your failure to maintain adequate security measures.
We reserve the right to suspend or terminate accounts that:
We will make reasonable efforts to notify you before taking such action, except in cases where immediate action is necessary to prevent harm or legal liability.
When you make a booking through Skyscanner.net, the following process applies:
Skyscanner.net does not process payments directly for bookings. All payments are handled by the Third-Party Provider. Your payment information is subject to the provider's privacy and security policies. We do not store or have access to your payment details.
Some features on our platform may require payment of fees directly to Skyscanner.net (e.g., premium memberships, featured listings). Such payments will be clearly identified and processed through our secure payment partners.
Once you complete a booking with a Third-Party Provider, you should receive a confirmation email directly from them. If you do not receive confirmation within 24 hours, please:
If you have special requests (e.g., dietary requirements, wheelchair accessibility, specific room preferences), you must communicate these directly to the Third-Party Provider at the time of booking. While we may pass along such requests, we cannot guarantee they will be accommodated.
We strive to display accurate and up-to-date pricing information provided by Third-Party Providers. However, prices may change due to:
The final price displayed on the provider's booking page at the time of confirmation is the binding price. We are not responsible for price discrepancies between our platform and the provider's site.
Prices displayed on Skyscanner.net may be shown in various currencies. The actual currency used for your booking will be determined by the Third-Party Provider and may be subject to exchange rate fluctuations and foreign transaction fees imposed by your bank or credit card issuer.
Displayed prices typically include applicable taxes and fees, but this may vary by provider and jurisdiction. Always review the final price breakdown before completing your booking. Some common additional charges include:
Skyscanner.net does not charge users any booking fees for using our comparison services. We earn revenue through:
Any fees charged directly by us will be clearly disclosed before you incur them.
Cancellation policies vary by Third-Party Provider and fare type. Before booking, you should carefully review the provider's cancellation policy, which will be available:
To cancel a booking:
Skyscanner.net cannot process cancellations or refunds on behalf of Third-Party Providers.
Refund eligibility and timing are determined solely by the Third-Party Provider based on their policies. Factors affecting refunds include:
Refunds may take several billing cycles to appear on your statement, depending on your payment method and financial institution.
In cases of travel disruptions (e.g., flight cancellations, natural disasters, pandemics), the Third-Party Provider's policies and applicable laws govern your rights to refunds, rebooking, or compensation. We recommend:
Skyscanner.net partners with thousands of Third-Party Providers worldwide, including:
The information displayed about providers and their offerings is provided directly by them or through third-party data sources. While we make reasonable efforts to verify accuracy, we do not warrant that:
Each Third-Party Provider has its own terms and conditions that govern your booking. These may include:
You are responsible for reviewing and complying with all applicable provider terms.
Any disputes arising from your booking must be resolved directly with the Third-Party Provider. We may, at our discretion, assist in facilitating communication but are not obligated to intervene in disputes. Examples of provider disputes include:
When using our Services, you agree not to:
When you submit content to our Services (reviews, comments, photos), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content in connection with our Services. You represent that:
We reserve the right to remove any user content that violates these Terms or is otherwise objectionable.
Your reviews and ratings help other travelers make informed decisions. When submitting reviews, you agree to:
Skyscanner.net owns all intellectual property rights in our Services, including but not limited to:
These rights are protected by copyright, trademark, patent, and other intellectual property laws worldwide.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to:
"Skyscanner", "Skyscanner.net", our logo, and other marks are trademarks or registered trademarks of Skyscanner.net. All other trademarks appearing on our Services are the property of their respective owners.
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Key points include:
By using our Services, you consent to the data practices described in our Privacy Policy.
We implement reasonable security measures to protect your information, including:
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
When you book with Third-Party Providers, your information is subject to their privacy policies. We encourage you to review their policies before providing personal information. We are not responsible for how Third-Party Providers handle your data.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:
We do not endorse, warrant, or guarantee any products, services, or information provided by Third-Party Providers. Any reliance on such content is at your own risk. We are not responsible for:
Travel involves inherent risks, including but not limited to:
You assume full responsibility for these risks and are encouraged to obtain appropriate travel insurance.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SKYSCANNER.NET BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF:
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits our liability for:
YOU ACKNOWLEDGE THAT WE HAVE OFFERED OUR SERVICES, SET OUR PRICES, AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN. THESE PROVISIONS FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US.
You agree to indemnify, defend, and hold harmless Skyscanner.net, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification at your expense. You agree to cooperate with our defense of such claims.
You may stop using our Services at any time. If you have an account, you may delete it through your account settings or by contacting us. Upon termination, your right to access and use the Services will immediately cease.
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
We reserve the right to modify these Terms at any time. When we make changes, we will:
Your continued use of our Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using our Services.
Material changes include, but are not limited to:
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. This means that your use of Skyscanner.net and any disputes arising from it will be subject to the laws of England and Wales.
Notwithstanding the foregoing, if you are a consumer and reside in a jurisdiction with mandatory consumer protection laws, those laws may apply instead. In such cases, nothing in these Terms limits your rights under those laws.
Before filing any claim, you agree to attempt to resolve any dispute informally by contacting us at legal@skyscanner.net. We will attempt to resolve the dispute internally. If we cannot resolve the dispute within 60 days, you may proceed as set forth below.
Any dispute arising from or relating to these Terms or your use of our Services that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in London, England, in the English language.
YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND SKYSCANNER.NET ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Notwithstanding the foregoing, either party may bring:
Any claim or cause of action arising out of or related to use of our Services or these Terms must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary. Any claim not filed within this period is permanently barred.
If you have any questions, concerns, or requests regarding these Terms, please contact us:
By Email: legal@skyscanner.net
By Phone: +44 (0) 20 1234 5678
By Mail:
Skyscanner.net Legal DepartmentFor Booking Inquiries: bookings@skyscanner.net
For Press Inquiries: press@skyscanner.net
For Data Protection Matters: dpo@skyscanner.net
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT, excluding bank holidays. We strive to respond to all inquiries within 2-3 business days.
By using Skyscanner.net, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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